— Get In Touch
Contact Us
We are an branding agency based in Lexington, Kentucky but work with clients all over the world. We’re not into one night stands; it takes time to get to know each other, so drop us a line and let’s make this thing last by creating some inspired stuff together!
(502) 642-0411
— FAQ
Frequently Asked Questions
What payment terms do you offer?
Website Hosting and WordPress Care Plans are paid monthly, 1 month in advance.
Our graphic and website design work in agreed stages, getting your approval and payment after each one.
We accept direct deposit and credit cards.
A deposit is required from all new clients.
I’m starting a new business and I don’t have a big budget. Can you help me?
Yes, we can help your start-up business. We can create a branding package to help you kick-start your business; including, print, web and social media graphics.
What if I don’t like what the graphic designer comes up with? Do I need to pay extra?
Liking or not liking something is very subjective. We design based on research, experience and following up a design brief.
Before we commence work, we give you a fee proposal that specifies the scope of the work and how we’ll approach it. The scope of work will specify hours assigned to your project and in some cases the number of drafts presented to you for feedback and changes until approval.
If you don’t like anything we design, we stop work and re-assess the project brief and hours worked so far. If we need to assign more hours to your project you will be notified.
Can you do a couple of designs for me to see if I like what you do?
If by that you mean ‘free pitching’, then no. As professional designers, we follow a code of ethics, which has a very strong stand against free pitching or working on spec.
Do you give me the digital files of my designs or do I need to ask you every time I need changes?
Not to worry, we’ll give you the final print or web-ready files. And yes, it’s best to ask us to do any updates to your brand identity and marketing material or website when you need them.
If you need the ‘source files’ please let us know and your fee proposal will take that into account. To use your source files, you will also need the high-end design software we use, plus the ‘know-how and expertise in order to manipulate the files.
The better option is to have us make updates to the files. This is why you hire us as experts in our field, to help you and free your time from tasks outside your area of expertise.
Who does the copywriting?
Copywriting is an important part of marketing. If you’re a good writer and know how to write for marketing purposes, you might want to write your own content. From experience, ideally is best to hire expert help. We can recommend you professional in this field that can write the type of content needed for your creative project.
How do I choose colours?
Choosing colours is part of our job.
With the help of the design brief (where you as a client have significant input) as well as our design research, we will present you with colour scheme options for your design.
And don’t worry, if you have a specific colour you want us to use or must use, we’ll ensure that our designs work well with that colour.
How much input do I have?
As much or as little as you want. We’ll listen to your requirements and take into consideration any ideas you have but… you also have to give us space so we can do our best work for you!
Some people think they have to tell us exactly what they want, right down to the last tiny detail. But by doing that, you’re not making the most of our professional creative services or the money you are investing.
We can help you the most when you let us do what we do best: DESIGN!
What is the process and how long does it take?
Process
Initial meeting with you (in person or via Skype).
Fee proposal.
Deposit payment.
Design brief development.
Design work commences.
Presentation:
Design changes until approval.
Digital production for print or website process starts.
Time frame:
Content writing: 2 – 4 weeks, depending on the amount of research required.
Brand identity can take 3 – 7 weeks.
Web design & development 4 – 8 weeks.
We build impact brands with language and design.
“We love creating work that will reflect your unique values, goals, and commitment to your audience. To us, advertising is more than just visuals or text, it is an extension of your business.
We listen, create, inspire, and constantly strive to raise the bar in advertising. You might not know our names, but we’re ready to learn yours.”
Let’s Start A Project
Office
Fayette
Lexington, KY 40511
Contact
hello@vizhen.net
(502) 642-0411